Support
Welcome to the Sony Premium Audio Support Center. We are dedicated to ensuring your auditory journey remains entirely uninterrupted. Whether you are setting up your new Sony WH-1000XM5 headphones for the very first time, exploring the advanced nuances of the Sony Connect App, or simply need assistance optimizing your High-Resolution Audio and Active Noise Cancellation profiles, our expert resources are at your full disposal. Browse our comprehensive manuals, explore our in-depth troubleshooting guides to resolve connectivity issues gracefully, understand the limits of Bluetooth Multipoint, or simply manage your warranty registration easily using our tailored portals below.
Manuals & Setup Guide
Download the official user manual, quick start guides, and view step-by-step pairing instructions.
Software & App
Download the Sony Headphones Connect app to customize EQ, noise cancellation, and spatial audio settings.
Troubleshooting
Having issues with your connection or sound? Check out our most common solutions and fixes.
Warranty Registration
Register your product to activate your 1-year limited warranty and ensure you receive the latest updates.
Need more help?
Our customer service team is available directly. We typically reply within 24 hours.
Contact Support